Digital Media Fix

Privacy Policy

Last updated: October 8, 2025

Digital Media Fix (“DMF”) provides managed IT, cybersecurity, and support services to business clients. This policy explains how we collect, use, and protect personal information when operating our website, support portal, and service delivery platforms.

Information We Collect

Contact and business information provided when requesting services or submitting support tickets.
Technical telemetry from enrolled devices necessary to deliver proactive monitoring and security.
Support ticket messages, attachments, and audit activity related to service delivery.

How We Use Information

Provide, secure, and improve our managed services and support experience.
Communicate regarding incidents, updates, and contractual obligations.
Meet legal, regulatory, and compliance requirements as applicable.

Sharing

We do not sell personal information. DMF may share data with vetted subprocessors under contract, or when required by law, to fulfill services or protect the rights of clients and users.

Security

Security controls include encryption in transit, least privilege access, logging, and regular reviews of vendors. While no system is perfectly secure, we continuously improve safeguards and incident response playbooks.

Your Rights

You can request access, correction, or deletion of personal information by emailing support@digitalmediafix.com. We will verify identity before fulfilling requests.

Contact

Digital Media Fix — Wilmington, DE · +1 302 410 7474 · support@digitalmediafix.com